Pillar 3

Spend less to serve them.

We find the work that costs the most and delivers the least, then remove it. This is the pillar we can prove hardest.

Where does waste actually hide in a small business?

Waste hides in waiting, rework, and handoffs, not in people being lazy. Del Val Investment Group maps one workflow end to end and measures where work sits still. At Citrix Managed Services this method cut enterprise client onboarding from 14 weeks to 10. The same method applies to a five-person business.

Does this sound familiar?

The same information gets typed into more than one system.
One person is the only one who knows how something works.
Work waits on an approval or a handoff for days.
You are paying for software nobody has opened in months.

What we can point to

At Citrix Managed Services, Manny reduced enterprise client onboarding from 14 weeks to 10 weeks — a 28% gain that pulled revenue forward on every account.
From 2010 to 2012, Manny was part of the team at Miami Children's Hospital that implemented Cerner Electronic Medical Records. The project received the Citrix Innovation Award in 2013.
At Forthright Technology Partners, Manny delivered Citrix virtualization and enterprise networking for large organizations including Royal Caribbean, Assurant, the Miami Marlins, and the City of Homestead.
Manny has been building remote-work systems since Citrix MetaFrame 1.8, through every Citrix generation to the current release, and has delivered secure remote access for small businesses using VPN, Microsoft Remote Desktop Services, and cloud platforms.
Underwriting a multifamily deal typically takes 10 to 40 hours depending on the deal. MFDA Pro reduces that to 2 to 4 hours — an 80% to 90% reduction in underwriting time.
Manny designed a client-onboarding workflow that reduced onboarding duration by three weeks — delivered during his prior technology/MSP leadership career.

Where this experience comes from

Work delivered during Manny's technology career, before Del Val Investment Group. The employer is named in every case.

Miami Children's Hospital

2010–2012

Technology team member

From 2010 to 2012, Manny was part of the team at Miami Children's Hospital that implemented Cerner Electronic Medical Records.

The Cerner implementation at Miami Children's Hospital received the Citrix Innovation Award in 2013.
Forthright Technology Partners

2012–2018

Virtualization and network engineer

From 2012 to 2018, at Forthright Technology Partners, Manny delivered Citrix virtualization and enterprise networking for large organizations.

Accounts served while at Forthright Technology Partners: Royal Caribbean, Assurant, Miami Marlins, City of Homestead.
Citrix Managed Services

2019–2022

Onboarding Manager

From 2019 to 2022, at Citrix Managed Services, Manny ran onboarding for enterprise clients and rebuilt the process end to end.

At Citrix Managed Services, onboarding went from 14 weeks to 10 — a 28% gain that pulled revenue forward on every account.

Frequently asked questions

How do I make my business more efficient?

Measure where work waits, not where people are busy. Busy is easy to see and usually not the problem. Delay sits in handoffs, approvals, and rework. Map one workflow end to end, find the longest wait, and remove it. Then repeat.

How do I automate this?

Automate a process only after it works manually and is written down. Automating a broken process makes it fail faster and harder to fix. We usually simplify first, then automate what is left, which is often a smaller and cheaper build than expected.

Will this mean laying people off?

Almost never in a small business. The usual result is that the people you have stop doing work that never needed doing, and start on work that was waiting. If headcount reduction is your goal, say so up front and we will tell you honestly whether it is realistic.

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